Customer Services

Returning Items

Can I return my order?

Easy! If you've paid by credit or debit card just pop down to any of our scotts stores in the UK, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Don't know where your nearest scotts is? Check our Store Finder.

I can't get to a store?

Not a problem. Fill in the returns form on your despatch note and post the goods to the following address.

scotts Returns
P14 Parklands
Heywood Distribution Park
Heywood
OL10 2TT

How should I send it?

We recommend you post any returns to us using a carrier who can give you a 'Certificate of Posting' as, until the parcel reaches us, it's your responsibility.

Do I have to pay to return?

We don't offer free returns but will exchange any unwanted items and re-send them without any further charge.

Remember, if you've paid by credit or debit card you can return your order to any of our scotts stoes in the UK.

How long can I keep my order before returning?

How long will it take to process my return?

Returns are usually processed within a few days of us receiving the goods back.

Please allow a further week for a refund to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

And when will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back.

We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven't the stock available we'll refund you and send you an email to let you know.

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

The item I received is faulty

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Anything else I need to know?

Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.

Underwear can be tried on but please do so over your own underwear if you’re thinking of returning. If this doesn’t appear to have been done we won’t accept them back.

If you’ve paid via Paypal, you will not be able to return items to scotts stores. This is because our tills are unable to process those Paypal returns. Sorry if this is an inconvenience.

You can see our full returns and cancellation policies in the sites Terms Conditions